AS the titles says ive been trying to get my account going since last night, even tried an alternate email, but it wont get passed the provisioning stage, its just stuck there.
Is there something amiss i need to know about or?
How do i get passed this to begin using the platform?
My apologies for the inconvenience! I just walked through the process myself and it took around 17 seconds for the environment to provision so it’s odd you’re experiencing this issue. I’d be more than happy to hop on a call with you to get you up and running. If you’d like to send me an email at tim.bandos@xcitium.com we can arrange something as soon as possible to get you going.
Tim
Thank you for the quick response, i have sent you an email with my contact info, please let me know if it doesnt get to you.
Sending MS teams link now to chat! Thanks!!
this should have been fixed, let us know if you still have.
For everyone, let us know if you have any hangs like this during provisioning.
I just signed up for my account and it constantly hangs during provisioning.
hi @ethos
Regret the inconvenience you are facing. Could you please collect logs and share with us to investigate further.
I can’t get pass the provisioning stage to even download the agent. So I’m not sure what logs you will be able to collect. When I try to go-to devices I get a whole different login page.
hi @ethos
apologies for the inconvenience.
could you please share your email address to which I can send out MS team invite and check the issue via virtual meeting and assist you my best.
hi @ethos
As discussed, request you to drop an email with your contact information , all error screenshots and other details related to issue to " support@xcitium.com " which will automatically create ticket. Internal discussions about your issue have already begun and opening a ticket provides us with a communication path between you and support. The follow up process is also will be crystal clear as all you would require is to reply back to the same reply email with your queries and doubts which you receive back.
Please do share the ticket number once received and I shall follow up with the team from my end as well and get this sorted out.
Thank you!
I have emailed support and here is the Service Ticket # 492631
Good day, I followed your instructions for fixing the hanging problem mentioned above. Please help. This my ticket to the request.
#4956921
hi @Sonofeve
Thank you for sharing the ticket number. The issue has been already escalated to internal specialist team and they are working on it. I shall update you on feedback once heard from them .
Thank you