Apologize that you are facing this issue.
Request you to drop an email all the details to " email@example.com " which will automatically create ticket. Internal discussions about your issue have already begun and opening a ticket provides us with a communication path between you and support. The follow up process is also will be crystal clear as all you would require is to reply back to the same reply email with your queries and doubts which you receive back.
Please make sure to include your contact information , all error screenshots and other details related to issue when you drop the email. The team shall get back to you if further information required to investigate on the issue.