Xcitium Client - Security v. 12.10.0.8697 MSI Installation failed to instal

Help & Support
1

I may be wrong, but should not this work?
W10 22H2 as Virtual machine in Hyper-V

2023/01/13 03:41:34 AM Failed to install on device Xcitium Client - Security v. 12.10.0.8697 MSI Installation failed to install. 1603 - A fatal error occurred during installation.
2023/01/13 03:41:32 AM Downloaded to device Xcitium Client - Security v. 12.10.0.8697 MSI Installation has been downloaded to the device.
2023/01/13 03:41:24 AM Downloading on device Xcitium Client - Security v. 12.10.0.8697 MSI Installation has started downloading on device.
2023/01/13 03:41:17 AM In the queue Xcitium Client - Security v. 12.10.0.8697 MSI Installation in the queue.
2023/01/13 03:31:53 AM Failed to install on device Xcitium Client - Security v. 12.10.0.8697 MSI Installation failed to install. 1603 - A fatal error occurred during installation.
2023/01/13 03:31:48 AM Downloaded to device Xcitium Client - Security v. 12.10.0.8697 MSI Installation has been downloaded to the device.
2023/01/13 03:31:40 AM Downloading on device Xcitium Client - Security v. 12.10.0.8697 MSI Installation has started downloading on device.
2023/01/13 03:31:33 AM In the queue Xcitium Client - Security v. 12.10.0.8697 MSI Installation in the queue.

The agent has previously been succesfully installed.

Wait a sec, all those timestamps are wrong. Where does Xcitium gets the time from?

2

Hi @SecCon

Apologies for the inconvenience.

Could you please try to uninstall and try to freshly reinstall the package again

Request you also to download and run the CisReportTool side by side in order to collect the XCC and the XCS logs:

http://download.comodo.com/cis/download/installs/cisreporttool/cisreporttool.exe

The tool collects both CCC & CCS logs and attempts to upload them to our SFTP (Device name is included in the name of the output).

Once the upload has completed, please provide the details of the local name of the device in order to identify the output on our side along with the account administration e-mail address.

After you have run the CIS tool could you please drop details email with all the screenshot and information to our support email for our team to investigate this further.

Thank you!

3

Its probably Windows Defender and Comodo Antivirus taking turn blocking the execution. Doing some checking, have worked wit MSI stuff before so this may be relevant:

Edit. I got the MSI package instead of deploying from Xcitium