xcitium-Unable to Activate EDR feature on Windows Endpoint

I recently downloaded Endpoint Manager Communication Client on my windows 11 system. I am unable to activate the EDR feature via the Install or manage packages. I also tested on another system which has Windows 10 install but the result is the same.

Hi @sec_overflow : Are you running Windows 11 22H2? If so, support for that version is coming in December.

I tried running on Windows 10 Version 1909 (OS Build 18363.449). The issue is the same

@sec_overflow . We apologize you are having this issue. My name is Fred Berzolla and I am the Director of Support here at Xcitium. I would like my team to investigate this issue with you directly. Can you send an email to support@xcitium.com which will open a ticket on our end. Internal discussions about your issue have already begun and opening a ticket provides us with a communication path between you and support. Please make sure to include your contact information. Thanks!


For Windows 10 Version 1909 (OS Build 18363.449) version, you can install 2.4.0. Newer EDR versions requires Win 10 version 1909 - 18363.1854.

You can change to 2.4.0 version from Settings, Client Settings, Windows, EDR

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Thanks for the guidance, changing the version of EDR Client resolved the issue. Now the EDR is enabled on my test system

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do tell us how we can improve please.